Products purchased from UAB "Sporto technika" and/or the online stores www.SportoTechnika.lt, www.SportaTehnika.lv, www.SpordiTehnika.ee are covered by a seller's warranty. The warranty terms and conditions are specified in each product's description and detailed in the order confirmation or invoice. Warranty terms may vary depending on the product's specifics. The warranty starts from the product’s sale or delivery date unless otherwise stated in the agreement. During the warranty period, the purchase confirmation document (order number, receipt, invoice, or leasing agreement) must be retained. Before using the product, please carefully read the warranty terms and usage instructions.
1. Cases when warranty obligations do not apply or are terminated
1.1. The product's color, shape, or other parameters displayed in the store may differ from the actual product characteristics due to client device display specifics;
1.2. If visible packaging or external defects are found that were not recorded in writing during delivery, or if quality deterioration is caused by the client or third parties to whom the client transferred the product;
1.3. If the product was used contrary to the user manual or warranty terms;
1.4. If the identified defects have occurred due to the buyer’s or user’s fault, or by failing to perform the prescribed preventive maintenance during the operation of the equipment;
1.5. If the product was mechanically or otherwise damaged, disassembled, or deliberately damaged;
1.6. If damage was caused by foreign objects (sand, liquids — corrosion, oxidation, food, insects, etc.) entering the product;
1.7. If damage was caused by non-original accessories or parts;
1.8. If warranty or serial number stickers are damaged;
1.9. If the product was repaired at a non-authorized service center;
1.10. If a product intended for personal use was used for commercial purposes;
1.11. In case of natural wear of product parts (belts, bearings, wires, connectors, batteries, mounts, etc.);
1.12. If an unassembled or partially assembled product was not properly prepared before use;
1.13. If the buyer does not present the purchase confirmation and all manufacturer-supplied documents;
1.14. If damage results from environmental factors (storms, rain, etc.), force majeure (fire, flood), or accidental external events (power surges, etc.).
2. Warranty service rules
2.1. To use warranty service, the buyer must submit a correctly completed Technical or Warranty Service Form and indicate the order or invoice number;
2.2. The Buyer is responsible for the safe transportation of the product to the service center. The Seller always offers product transportation via courier service and, in such cases, covers the transportation costs from the Buyer to the service center and back. The product must be handed over in packaging that ensures safe transportation. If the product is handed to the courier without adequate protection against potential damage (i.e., without protective packaging), the Seller is not liable for mechanical damage that may occur during transport. If the Buyer refuses to hand over or receive the product for technical servicing via the courier service offered by the Seller, they must independently deliver or collect the product to/from the specified service center at their own expense and risk;
2.3. The product must be submitted for warranty service in such a configuration that it can be powered on (i.e., with a power supply and other necessary accessories if required for functionality testing);
2.4. Manufacturer-caused defects are repaired within 7–28 calendar days or up to 60 days if parts need to be imported;
2.5. The buyer is responsible for backing up and protecting data on devices or storage media. The seller is not liable for data loss;
2.6. If the defect cannot be resolved within the specified time frame, the product is replaced with an identical item or, upon separate agreement, with a new equivalent product based on price and technical specifications. A refund is issued only in cases where the defect cannot be resolved and the product cannot be replaced with the identical model purchased by the customer;
2.7. If the customer fails to collect the product within 30 calendar days after being informed of repair completion, the seller has the right to dispose of the product without compensation;
2.8. Upon collection, the buyer must verify the completeness of the returned product. Later claims regarding missing parts are not accepted;
2.9. Replacement parts maintain the original warranty term until expiration;
2.10. If no fault is found or if the defect is non-warranty related, all costs are borne by the buyer according to the technical service rates;
2.11. Battery and naturally worn part replacements are not considered warranty cases and are chargeable.
3. Extended warranty terms
3.1. An extended warranty can be purchased when ordering the product;
3.2. The extended warranty certificate and information are sent with the purchase documents;
3.3. The extended warranty applies only to products used for personal (non-commercial) purposes;
3.4. It applies only if the product was used according to the manufacturer's instructions throughout the standard warranty period;
3.5. Extended warranty services are provided only by UAB "Sporto technika" service centers or their authorized partners.
4. Device usage conditions
4.1. After transportation at sub-zero temperatures, the product must be kept at room temperature for at least 6 hours before use;
4.2. Devices must be grounded; the power network must be technically sound, with 220V (±10%) voltage and 50Hz frequency. Voltage stabilizers or surge protectors must be used if necessary;
4.3. The room must not contain corrosive substances; humidity should not exceed 95%;
4.4. The device must not be placed in direct sunlight or near heat or magnetic sources;
4.5. It is forbidden to remove protective covers or disassemble the device;
4.6. It is forbidden to place heavy objects on the device;
4.7. Do not clean the device with alcohol or chemical solvents.
Disputes and disagreements regarding purchased goods or services shall first be resolved through negotiations. If no agreement is reached, complaints can be submitted to the State Consumer Rights Protection Authority.