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1. Purchase / Product Ordering
To purchase products or services from our online store, select the desired items, add them to the shopping cart, and place an order by filling out only the necessary information required for order acceptance and fulfillment. If the order is placed by a legal entity, company details must be provided. In exceptional cases, if a customer is unable to place an order electronically, our consultants are ready to accept and register the order by phone call.
2. Order Status Information
The Buyer is informed via email or SMS message about the order creation, payment receipt, product shipment, and any other changes to the order status. In case of additional questions or unforeseen situations (such as product shortage or delayed delivery), we individually contact the Buyer and always inform about the situation.
3. Order Confirmation / Fulfillment
An order is considered confirmed and is processed only after full or partial payment is received. If the order is not paid within 3 (three) business days after confirmation, it is automatically canceled, unless otherwise agreed with the customer. Products are not reserved until full or partial payment is received.
4. Product Delivery / Delivery Deadlines
Products are delivered to customers using courier services, ensuring fast and high-quality delivery even to the most remote regions. The Buyer is informed by email about the shipment or transfer of goods to the courier service.
The delivery deadlines indicated in each product description are accurate, realistic, and calculated in business days from the payment or order confirmation date until the final delivery of goods to the customer.
Although delays may sometimes occur due to the courier service's fault (we cannot assume responsibility for this), we always strive to determine the cause of the delay as quickly as possible and assist in resolving the issue.
5. Purchase Documents / Pricing
Purchase confirmation documents or VAT invoices are always sent to the email address provided at the time of order. These documents are considered sufficient proof for warranty service.
The Seller provides an electronic version of the VAT invoice to the customer for the purchased products via email no later than the 10th (tenth) business day of the following month after the Buyer receives the goods or they are handed over to the courier. If necessary, the Buyer can request a copy of the VAT invoice by email at any time within 12 months after the purchase, by providing the order details.
The Seller – UAB "Sporto technika" (company code 300135944) – is a VAT payer (VAT code LT100014451817). All product and/or service prices in the online store are indicated in euros, including VAT.
