Where we deliver goods. We deliver goods via a reliable courier service directly to the address provided in your order information throughout Lithuania, Latvia, and Estonia. We ensure fast and safe delivery so that the goods reach you as conveniently as possible. Please note that an additional fee applies for deliveries to the Curonian Spit in Lithuania and the Estonian islands, which is automatically added at checkout. If you would like to provide additional information or instructions for the courier (e.g., entrance code), you can add it in the notes field when placing your order.
How long does delivery take. The estimated delivery time is indicated separately for each product. It is calculated in working days, excluding weekends and holidays, from the moment the order is placed to the delivery of goods to the buyer. Orders placed on working days before 12:00 PM are usually delivered within the shortest indicated time. If you ordered more than one product, they may be delivered separately as they are dispatched from different warehouses (no additional transportation fee applies). In case of unforeseen delays, we will inform you by phone or email and provide an updated delivery time.
How much does delivery cost. Delivery costs depend on the quantity, weight, volume of the ordered goods, and the delivery location. It is calculated automatically—you can see the exact amount by adding items to the cart and reviewing the checkout page. Please note that items weighing more than 30 kg are delivered only to the building entrance or private house yard. If you want the package delivered directly to your door, we recommend additionally ordering the lifting/carrying service during checkout.
When goods are delivered. Goods are delivered only on working days from 8:00 AM to 7:00 PM, regardless of the city or location. Oversized or heavy parcels over 30 kg are delivered according to a pre-arranged route, and it is not possible to select an exact delivery time. The courier company will notify you of the estimated delivery time by phone call or SMS the day before. If the indicated time is not convenient, please contact us before placing your order so we can find the best solution for you.
How goods are delivered. The delivery method depends on the weight, size of the shipment, and the chosen service. Please note that couriers do not enter residential premises: parcels will not be carried into rooms, balconies, or verandas. However, recipients can individually agree with couriers and offer a tip for additional help such as carrying heavy shipments to a specified location.
- Light and small parcels (up to 30 kg). Standard delivery ensures that parcels are delivered directly to your apartment door.
- Large and heavier parcels (30 to 80 kg). Parcels are delivered by freight transport to the building entrance or private house yard. If you want the shipment carried to a specific floor or location, we recommend ordering an additional lifting/carrying service during checkout. Without this service, the recipient must manage the further transportation themselves.
- Large-size and heavy parcels (over 80 kg). Parcels are delivered by large freight vehicles up to the entrance or private yard. Further carrying of the parcel is the customer's responsibility. If you need lifting services, please contact us before placing an order. The price depends on the address, size, weight, and number of people needed for the job.
Lifting/Carrying service. This service can be ordered additionally during checkout. It is recommended if the shipment weighs more than 30 kg and needs to be carried to a specific floor or location. Without ordering this service, parcels heavier than 30 kg will be delivered only to the entrance. Available if the individual item's weight is at least 30 kg, and the total weight does not exceed 300 kg.
Parcel acceptance. Upon receiving the shipment, you must check the condition of the packages. If you notice any damage (e.g., torn, dented box, non-original packaging) or discrepancies in quantity, please photograph the damage and report it on the courier's device or paper receipt. Notify us immediately about the damage and the completed report. Signing the delivery note without comments means the shipment was received in proper condition.
- Parcel redirection or delayed pickup may be treated as a new shipment and charged additionally.
- If you receive a notification that the shipment was dispatched or handed to the courier but do not receive updates or the shipment itself within the specified period, please contact us.
Important! Although delivery delays sometimes occur due to the courier company's fault (for which we cannot be held responsible), we always strive to find out the reason and help solve the problem as quickly as possible.
If you did not find the information you were looking for, or if you have any questions or special requests, please feel free to contact us by phone or email.
