Advice for buyers reading this information before placing an order: Are you unsure whether the selected sports equipment will suit you, be comfortable to use, and effective for training? Before placing an order, consult our specialists to receive professional advice and individual recommendations to help you choose what best suits your needs and goals!
1. Return or exchange of unused and unopened goods.
Did you purchase a product by mistake, did your plans change, or did you simply change your mind? You have the right to withdraw from the purchase or exchange the product within 14 (fourteen) calendar days from the date of receipt. Money for services already provided (delivery, handling) and for purchased additional goods insurance is non-refundable.
- If you decide to withdraw from the purchase, you must submit a properly completed "Goods Return or Exchange Form" clearly stating your decision to withdraw. We will review your notification as soon as possible and contact you (by phone or email).
- The returned product must be in undamaged original packaging, unused (clean, with intact labels, unremoved protective films, and other accessories characteristic of the original set), and must include all accompanying accessories (manuals, wires, cables, etc.).
- Already fully or partially provided delivery services, additionally ordered carrying, assembly, installation, connection, additional insurance, and other services are not subject to return.
- Quality products manufactured or purchased under a special individual order are not subject to exchange or return, except when the product has manufacturing defects.
- The buyer is fully responsible for the proper and safe return of the product to the seller and must ensure this. The returned product must be securely packaged; it is recommended to protect the package in the same way it was received from the seller.
- Only private individuals can return goods. Return guarantee does not apply to legal entities unless agreed upon in a separately concluded purchase agreement at the time of purchase.
- In all cases, the return request or the product itself must be returned before the end of the 14-calendar-day period counted from the date of delivery or collection of the product.
2. Replacement or return of goods with a manufacturing defect or incomplete set.
If a newly purchased product shows a manufacturing defect or missing parts from the original packaging upon use, it is considered a warranty case. In such cases, we aim to restore the full set as quickly as possible by delivering missing parts or resolving the defect. If the defect cannot be quickly resolved, the product will be replaced with the same or, by separate agreement, an analogous product based on price and technical specifications.
Refunds are applied only if the defect cannot be eliminated and the product cannot be replaced with an identical model.
Please inform us of a warranty case by submitting a properly completed Technical or Warranty Service Form, clearly and thoroughly describing the issue and, if possible, attaching visual material (photos or video). Upon receiving your notification, we will review it as soon as possible and contact you by phone or email.
3. Return or exchange of goods damaged during transportation or delivery.
Please report damages that occurred during transportation, as well as discrepancies in the quantity or assortment of goods, no later than within 24 hours of receiving the product. If deficiencies are discovered later, they will be handled according to warranty conditions. Upon accepting the shipment and signing the delivery note (electronic or paper) without any remarks regarding the condition of the shipment or product, it is considered that the shipment was delivered properly and the quality and quantity of the products match the agreed conditions. In such cases, claims regarding damages, incomplete sets, or other discrepancies will not be accepted or processed.
Important! The seller makes the final decision regarding the acceptance or rejection of the returned product and the refund only after receiving, inspecting, and verifying the returned product. Registration of the return request in the "UAB Sporto Technika" system is not considered the seller’s final decision regarding the acceptance of the product or execution of the refund. Please note that the buyer's request to exchange or return the product is satisfied only if the product has not been used and the product and its packaging have retained their original appearance as at the time of purchase.
Upon receipt of returned goods, we will inspect them. If the returned goods meet all the established return conditions, the buyer will be refunded or, in the case of an exchange, a newly selected product will be delivered. Goods are exchanged only if the desired product is in stock. If the price of the new product is lower than the price paid for the exchanged product, the price difference will be refunded to the buyer.
If the original packaging of the returned product was damaged or if there are suspicions of dishonest actions, the seller has the right to require the customer to conduct a technical inspection of the product at an officially certified manufacturer’s service center to verify the originality of individual parts or parameters of the returned product. All costs associated with transporting the product to the service center and the technical inspection are borne by the customer.
Money is refunded to the buyer within 14 (fourteen) calendar days from the date of returning the product by bank transfer to an account registered in the name of the buyer or order payer. Refunds are only possible to local banks' (LT/LV/EE) accounts. Other refund methods are not provided. Cash refunds are not possible.
Disputes and disagreements arising from goods or services purchased in our online store are resolved through mutual negotiations. If the solution cannot be resolved through mutual negotiations, you can submit a request and/or complaint to the State Consumer Rights Protection Service on the website.